Refund policy

At Diagpulse, we are committed to providing high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help with a straightforward and hassle-free return process.

Return Policy

We offer a 30-day return window, giving you 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Include all original tags and accessories

  • Be returned in its original packaging

  • Be accompanied by proof of purchase or your order confirmation

To request a return, please contact our Customer Support team at support@diagpulse.com.

Once your return request has been approved, we will provide:

  • Detailed return instructions

  • The appropriate return address

  • A return shipping label, when applicable

Please note: Returns sent without prior authorization cannot be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is:

  • Damaged during shipping

  • Defective or not functioning properly

  • Different from the item you ordered

Please contact us immediately at support@diagpulse.com. Our support team will review your case promptly and work to provide the best possible resolution.

Items That Cannot Be Returned

For health, safety, and product integrity reasons, certain items are not eligible for returns, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care and hygiene items

  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns for:

  • Clearance or final sale items

  • Gift cards

If you're unsure whether your purchase qualifies for a return, please contact us before submitting your request.

Exchanges

At this time, Diagpulse does not offer direct exchanges.

If you would like a different product, we recommend:

  1. Requesting a return for the original item (if eligible).

  2. Placing a new order for the item you wish to purchase.

This process allows us to fulfill your new order as quickly as possible.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Most refunds are processed within 10 business days after approval.

Please note that your bank or credit card provider may require additional time before the refund appears on your statement.

Return Shipping

For customers in the United States:

  • Return shipping costs are generally the responsibility of the customer unless the return is due to our error, such as receiving a defective, damaged, or incorrect item.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as Diagpulse cannot be responsible for return packages that are lost or damaged during transit.

Need Assistance?

If you have any questions regarding our Refund Policy or need assistance with a return, please don't hesitate to contact our Customer Support team.

Contact

Email: support@diagpulse.com

Company name: EVER SBS PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX, SINGAPORE 179804